West Virginia Adjusters Practice Exam

What must be done if there is a dispute over the value of a motor vehicle damaged in an accident in West Virginia?

1. The matter must be settled in court.

2. An independent appraiser must assess the vehicle.

3. The insurer must follow the most recent official used car guide approved by the insurance commissioner.

4. The insurance company will determine the value unilaterally.

The correct answer is: The matter must be settled in court.

In West Virginia, when there is a dispute over the value of a motor vehicle damaged in an accident, there are established protocols to guide resolution. The question pertains to the process that needs to be followed in such situations. When disputes arise, it is typically more efficient and in line with industry standards for an independent appraiser to assess the vehicle involved. This allows for an objective third-party evaluation, which is often preferred over litigating the matter in court. This method can save both parties time and expenses compared to a court settlement. The insurer is also required to refer to established guidelines when determining vehicle value, specifically an approved used car guide. While the insurance company has a role in assessment, they are not permitted to unilaterally determine value without considering these resources or the input of an independent appraiser. Thus, the situation is typically resolved through assessment processes rather than court involvement. The answer presented may not align with the most practical and industry-recommended methods for such disputes.