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Which of the following statements is FALSE regarding the handling of a fire loss in West Virginia?

  1. The insurer must notify the policyholder promptly

  2. The insurer must investigate the claim thoroughly

  3. The insurer will be held liable for any information it provides about the case to the fire marshal

  4. The insurer must ensure a fair settlement of the claim

The correct answer is: The insurer must notify the policyholder promptly

In West Virginia, when handling a fire loss, the insurer is not required to notify the policyholder promptly. Instead, the policyholder is the party responsible for notifying the insurer of the fire loss promptly. This notification is essential to initiate the claims process and begin the investigation to determine the extent of the damage and the coverage available under the policy. Therefore, Option A is the false statement regarding the handling of a fire loss in West Virginia.